Common Issues
License validation failed
Solutions
- Check your MT5 account number matches Discord activation
- Run
/activate ea:Grid account:<your_account>in Discord - Use
/statusto verify your activated account number - Check in your MT5 Allow WebRequest in Tools → Options → Expert Advisors
- Verify URL is added:
http://185.119.17.113:5050
EA not showing in Navigator
Solutions
- Restart MT5
- Right-click in Navigator → Refresh
- Verify the
.ex5file is inMQL5/Expertsfolder
WebRequest error
Go to Tools → Options → Expert Advisors and ensure the WebRequest setting is enabled.
Enable WebRequest in Expert Advisors
Go to Tools → Options → Expert Advisors and ensure the WebRequest setting is enabled.
Allow WebRequest for listed URL
Check ✅ Allow WebRequest for listed URL.
Add license server URL
Add the URL: http://185.119.17.113:5050
Apply changes
Click OK and restart MT5.
Connection timeout
Solutions
- Check your VPS internet connection
- Verify the license server URL is correct
- Try restarting MT5
EA not trading
Solutions
- Verify Algo Trading is enabled (green button in toolbar)
- Check the Experts tab for error messages
- Verify you're on the correct chart (XAUUSD, M1)
- Check if market is open
Invalid Login Error
Check the Experts Tab
Open the Toolbox panel at the bottom of MT5 and click the Experts tab. If you see "Invalid login" or similar authentication errors:
- Your MT5 password is incorrect
- Your MT5 account ID (e.g., 12345678) is wrong
Important Reminder
The RaiseFX website login and your MT5 account credentials are NOT the same. Your MT5 account has its own login ID (e.g., 12345678) and password, which you can find or change in your RaiseFX dashboard under your MT5 account settings.
Still Need Help?
If you're still experiencing issues after trying the solutions above, open a support ticket on Discord.